Home / Dz.U. 2015 poz. 1348
Law of 5 August 2015 on the handling of complaints by financial market entities, on the Financial Ombudsman and on the Financial Education Fund
Ustawa z dnia 5 sierpnia 2015 r. o rozpatrywaniu reklamacji przez podmioty rynku finansowego, o Rzeczniku Finansowym i o Funduszu Edukacji Finansowej
Type
Law (Ustawa)
Status
act has a consolidated text (akt posiada tekst jednolity)
Announced
2015-08-05
Entry into force
2015-10-11
Texts
The consolidated text (tekst ujednolicony) is unofficial; only the signed PDFs from Dziennik Ustaw / Monitor Polski are legally authentic.
Keywords
Financial Economycooperative savings and credit unionssupervisionInvestment Fundfinancial instrumentsinsurance activitiesbankiprawo bankowe
Related acts
Acts Declared Repealed (3)
- Order No. 134 of the Chairman of the Council of Ministers of December 24, 2003, on granting the statute to the Office of the Insurance Ombudsman · 2015-10-11
- Regulation of the Minister of Finance of March 20, 2015, amending the Regulation on payments to cover the costs of the activities of the Insurance Ombudsman and his Office · 2016-04-12
- Regulation of the Minister of Finance of January 29, 2014, on payments to cover the costs of the activities of the Insurance Ombudsman and his Office · 2016-04-12
Implementing Regulations (21)
- Regulation No. 188 of the Prime Minister of June 7, 2023, on granting the statute to the Office of the Financial Ombudsman
- Regulation No. 88 of the Prime Minister of June 29, 2020, amending the regulation on granting the statute to the Office of the Financial Ombudsman
- Order No. 127 of the Prime Minister of October 26, 2015, on granting the statute of the Office of the Financial Ombudsman
- Regulation No. 126 of the Prime Minister of October 26, 2015, on the scope of tasks of the Plenipotentiary of the Prime Minister for the transformation of the Office of the Insurance Ombudsman into the Office of the Financial Ombudsman and the resources necessary for their implementation
- Regulation of the Prime Minister of 15 May 2026 on the service badges of employees of the Office of the Financial Ombudsman
- Regulation of the Minister of Finance and Economy of December 12, 2025, on the declaration of the amount of the fee for financing the activities of the Financial Ombudsman and his Office
- Regulation of the Minister of Finance of 14 July 2023 on the work regulations of the Financial Education Council
- Regulation of the Minister of Finance of 12 July 2023 on targeted subsidies from the Financial Education Fund for the implementation of financial education activities
- Regulation of the Minister of Finance of December 22, 2022, on the declaration of the amount of the fee for financing the activities of the Financial Ombudsman and his Office
- Regulation of the Minister of Finance of May 22, 2019 on the remuneration of the Financial Ombudsman for servicing and performing tasks financed from the Financial Education Fund
- Regulation of the Minister of Finance of December 23, 2019, amending the regulation on the deadlines for payment, amounts and method of calculating receivables to cover the costs of the Financial Ombudsman and his Office
- Regulation of the Minister of Finance of December 5, 2019 on the regulations for the functioning of the Financial Education Fund
- Regulation of the Minister of Finance of November 30, 2018, amending the regulation on the deadlines for payment, the amount and the method of calculating receivables to cover the costs of the Financial Ombudsman and his Office
- Regulation of the Minister of Development and Finance of February 15, 2017, on out-of-court proceedings before the Financial Ombudsman
- Regulation of the Minister of Development and Finance of October 27, 2017, on the deadlines for payment, amounts, and method of calculating receivables to cover the costs of the Financial Ombudsman and his Office
- Regulation of the Minister of Finance of January 14, 2016, on out-of-court proceedings before the Financial Ombudsman
- Regulation of the Minister of Finance of April 19, 2016, amending the regulation on the deadlines for payment, amounts, and method of calculating fees to cover the costs of the Financial Ombudsman and his Office
- Regulation of the Minister of Finance of March 21, 2016, on the deadlines for payment, the amount and the method of calculating receivables to cover the costs of the Financial Ombudsman and his Office
- Regulation of the Minister of Finance of June 6, 2019, on the work regulations of the Council for Financial Education
- Order No. 22 of the Prime Minister of June 5, 2025, on granting the statute to the Office of the Financial Ombudsman
- Regulation No. 245 of the Prime Minister of July 3, 2023, amending the regulation on granting the statute to the Office of the Financial Ombudsman
Amending Acts (26)
- Law of October 9, 2015 on amending the law on payment terms in commercial transactions, the Civil Code, and certain other laws · 2016-01-01
- Law of September 11, 2015 on insurance and reinsurance activity · 2016-01-01
- Law of March 31, 2016, on amending the law on investment funds and certain other laws · 2016-06-04
- Law of 23 September 2016 on out-of-court settlement of consumer disputes · 2017-01-10
- Law of January 26, 2017, amending the Law on Credit Unions and certain other laws · 2017-02-14
- Law of March 23, 2017 on mortgage credit and on supervision of mortgage credit intermediaries and agents · 2017-07-22
- Law of 10 May 2018 amending the Law on payment services and certain other laws · 2018-06-20
- Law of July 5, 2018, on amending the law on combating unfair competition and certain other laws · 2018-09-04
- Law of July 3, 2018 - Provisions introducing the Law on Higher Education and Science · 2018-10-01
- Law of December 15, 2017 on insurance distribution · 2018-10-01
- Law of October 4, 2018, on Employee Capital Plans · 2019-01-01
- Law of November 9, 2018, on amending certain laws in connection with strengthening supervision over the financial market and protecting investors on this market · 2019-01-01
- Law of March 15, 2019 on amending the Law on Supervision of the Financial Market and certain other laws · 2019-05-26
- Law of 8 July 2021 on amending the Law on the Bank Guarantee Fund, the deposit guarantee scheme and resolution, and certain other laws · 2021-09-15
- Law of November 18, 2020, on electronic delivery · 2021-10-05
- Law of July 7, 2022, on crowdfunding for economic ventures and assistance to borrowers · 2022-07-29
- Act of December 1, 2022, on amending the Act on the handling of complaints by financial market entities and on the Financial Ombudsman, and on certain other acts · 2023-01-01
- Law of March 9, 2023, amending the law on administrative enforcement proceedings and certain other laws · 2023-04-24
- Law of July 7, 2023 on the Pan-European Personal Pension Product · 2023-09-26
- Law of April 14, 2023, on amending the law on investment funds and the management of alternative investment funds, the law on bonds, the law on the Bank Guarantee Fund, the deposit guarantee system and resolution, and certain other laws · 2023-10-01
- Law of August 16, 2023, on amending certain laws in connection with ensuring the development of the financial market and the protection of investors in this market · 2023-10-01
- Law of 14 April 2023 on consumer pawn loans · 2024-01-07
- Law of December 20, 2024, on entities servicing loans and loan purchasers · 2025-02-19
- Law of April 26, 2024, on ensuring that certain products and services meet accessibility requirements by economic entities · 2025-06-28
- Law of June 25, 2025, amending certain laws in connection with ensuring the operational digital resilience of the financial sector and the issuance of European green bonds · 2025-08-07
- Law of October 17, 2025, amending the Law on the handling of complaints by financial market entities, on the Financial Ombudsman, and on the Financial Education Fund · 2026-02-13
Amended Acts (10)
- Law of 29 July 2005 on Trading in Financial Instruments · 2015-10-11
- Law of 23 August 2007 on counteracting unfair market practices · 2015-10-11
- Law of July 21, 2006, on financial market supervision. · 2015-10-11
- Law of 28 July 2005 on court costs in civil cases · 2015-10-11
- Law of May 22, 2003, on insurance and pension supervision · 2015-10-11
- Law of May 22, 2003, on insurance activity · 2015-10-11
- Law of November 23, 2002 on the Supreme Court. · 2015-10-11
- Law of August 29, 1997 - Banking Law. · 2015-10-11
- Law of 15 February 1992 on corporate income tax. · 2015-10-11
- Law of July 31, 1981 on the remuneration of persons holding senior state positions. · 2015-10-11
Information on Consolidated Text (8)
- Announcement of the Marshal of the Sejm of the Republic of Poland of June 12, 2026, on the promulgation of the consolidated text of the Act on the handling of complaints by financial market entities, on the Financial Ombudsman, and on the Financial Education Fund
- Announcement of the Marshal of the Sejm of the Republic of Poland of July 17, 2024, on the promulgation of the consolidated text of the Law on the Handling of Complaints by Financial Market Entities, on the Financial Ombudsman and on the Financial Education Fund
- Announcement of the Marshal of the Sejm of the Republic of Poland of July 14, 2023, on the promulgation of the consolidated text of the law on the handling of complaints by financial market entities, on the Financial Ombudsman and on the Financial Education Fund
- Announcement of the Marshal of the Sejm of the Republic of Poland of November 17, 2021, on the promulgation of the consolidated text of the law on the handling of complaints by financial market entities and on the Financial Ombudsman
- Announcement of the Marshal of the Sejm of the Republic of Poland of October 18, 2019 on the promulgation of the consolidated text of the Act on the handling of complaints by financial market entities and on the Financial Ombudsman
- Announcement of the Marshal of the Sejm of the Republic of Poland of October 3, 2018, on the announcement of the consolidated text of the law on the handling of complaints by financial market entities and on the Financial Ombudsman
- Announcement of the Marshal of the Sejm of the Republic of Poland of November 22, 2017, on the announcement of the consolidated text of the law on the handling of complaints by financial market entities and on the Financial Ombudsman
- Announcement of the Marshal of the Sejm of the Republic of Poland of June 8, 2016, on the announcement of the consolidated text of the Act on the handling of complaints by financial market entities and on the Financial Ombudsman
References (11)
- Law of 5 November 2009 on credit unions
- Law of 23 November 2012 Postal Law
- Law of 12 May 2011 on Consumer Credit
- Law of August 19, 2011, on payment services
- Law of 27 May 2004 on investment funds and the management of alternative investment funds
- Law of April 20, 2004, on employee pension programs
- Law of April 20, 2004, on individual retirement accounts and individual pension security accounts
- Law of May 22, 2003, on compulsory insurance, the Insurance Guarantee Fund, and the Polish Motor Insurers' Bureau
- Law of August 28, 1997, on the organization and functioning of pension funds.
- Law of June 26, 1974, Labour Code.
- Law of 17 November 1964 - Code of Civil Procedure.
Acts referring to this act
- Amending Acts: Law of July 21, 2006, on financial market supervision.
- Amending Acts: Law of 29 July 2005 on Trading in Financial Instruments
- Amending Acts: Law of 28 July 2005 on court costs in civil cases
- Amending Acts: Law of May 22, 2003, on insurance activity
- Amending Acts: Law of July 31, 1981 on the remuneration of persons holding senior state positions.
- Amending Acts: Law of November 23, 2002 on the Supreme Court.
- Amending Acts: Law of 15 February 1992 on corporate income tax.
- Amending Acts: Law of August 29, 1997 - Banking Law.
- Amending Acts: Law of May 22, 2003, on insurance and pension supervision
- Amending Acts: Law of 23 August 2007 on counteracting unfair market practices
- Amended Acts: Law of October 17, 2025, amending the Law on the handling of complaints by financial market entities, on the Financial Ombudsman, and on the Financial Education Fund
- Amended Acts: Law of June 25, 2025, amending certain laws in connection with ensuring the operational digital resilience of the financial sector and the issuance of European green bonds
- Amended Acts: Law of April 26, 2024, on ensuring that certain products and services meet accessibility requirements by economic entities
- Amended Acts: Law of December 20, 2024, on entities servicing loans and loan purchasers
- Amended Acts: Law of 14 April 2023 on consumer pawn loans
- Amended Acts: Law of April 14, 2023, on amending the law on investment funds and the management of alternative investment funds, the law on bonds, the law on the Bank Guarantee Fund, the deposit guarantee system and resolution, and certain other laws
- Amended Acts: Law of August 16, 2023, on amending certain laws in connection with ensuring the development of the financial market and the protection of investors in this market
- Amended Acts: Law of July 7, 2023 on the Pan-European Personal Pension Product
- Amended Acts: Law of March 9, 2023, amending the law on administrative enforcement proceedings and certain other laws
- Amended Acts: Act of December 1, 2022, on amending the Act on the handling of complaints by financial market entities and on the Financial Ombudsman, and on certain other acts
- Amended Acts: Law of July 7, 2022, on crowdfunding for economic ventures and assistance to borrowers
- Amended Acts: Law of November 18, 2020, on electronic delivery
- Amended Acts: Law of 8 July 2021 on amending the Law on the Bank Guarantee Fund, the deposit guarantee scheme and resolution, and certain other laws
- Amended Acts: Law of March 15, 2019 on amending the Law on Supervision of the Financial Market and certain other laws
- Amended Acts: Law of November 9, 2018, on amending certain laws in connection with strengthening supervision over the financial market and protecting investors on this market
- Amended Acts: Law of October 4, 2018, on Employee Capital Plans
- Amended Acts: Law of July 3, 2018 - Provisions introducing the Law on Higher Education and Science
- Amended Acts: Law of December 15, 2017 on insurance distribution
- Amended Acts: Law of July 5, 2018, on amending the law on combating unfair competition and certain other laws
- Amended Acts: Law of 10 May 2018 amending the Law on payment services and certain other laws
- Amended Acts: Law of March 23, 2017 on mortgage credit and on supervision of mortgage credit intermediaries and agents
- Amended Acts: Law of January 26, 2017, amending the Law on Credit Unions and certain other laws
- Amended Acts: Law of 23 September 2016 on out-of-court settlement of consumer disputes
- Amended Acts: Law of March 31, 2016, on amending the law on investment funds and certain other laws
- Amended Acts: Law of October 9, 2015 on amending the law on payment terms in commercial transactions, the Civil Code, and certain other laws
- Amended Acts: Law of September 11, 2015 on insurance and reinsurance activity
- Amendments After Consolidated Text: Announcement of the Marshal of the Sejm of the Republic of Poland of 16 December 2009 on the promulgation of the consolidated text of the Law on Insurance Activity
- Legal Basis: Regulation of the Minister of Finance of 12 July 2023 on targeted subsidies from the Financial Education Fund for the implementation of financial education activities
- Legal Basis: Regulation of the Minister of Finance of January 14, 2016, on out-of-court proceedings before the Financial Ombudsman
- Legal Basis: Regulation of the Prime Minister of 15 May 2026 on the service badges of employees of the Office of the Financial Ombudsman
- Legal Basis: Regulation of the Minister of Finance and Economy of December 12, 2025, on the declaration of the amount of the fee for financing the activities of the Financial Ombudsman and his Office
- Legal Basis: Regulation of the Minister of Finance of 14 July 2023 on the work regulations of the Financial Education Council
- Legal Basis: Regulation of the Minister of Finance of November 30, 2018, amending the regulation on the deadlines for payment, the amount and the method of calculating receivables to cover the costs of the Financial Ombudsman and his Office
- Legal Basis: Regulation of the Minister of Finance of December 22, 2022, on the declaration of the amount of the fee for financing the activities of the Financial Ombudsman and his Office
- Legal Basis: Order No. 22 of the Prime Minister of June 5, 2025, on granting the statute to the Office of the Financial Ombudsman
- Legal Basis: Regulation of the Minister of Finance of March 21, 2016, on the deadlines for payment, the amount and the method of calculating receivables to cover the costs of the Financial Ombudsman and his Office
- Legal Basis: Regulation of the Minister of Development and Finance of October 27, 2017, on the deadlines for payment, amounts, and method of calculating receivables to cover the costs of the Financial Ombudsman and his Office
- Legal Basis: Regulation No. 88 of the Prime Minister of June 29, 2020, amending the regulation on granting the statute to the Office of the Financial Ombudsman
- Legal Basis: Order No. 127 of the Prime Minister of October 26, 2015, on granting the statute of the Office of the Financial Ombudsman
- Legal Basis: Regulation No. 245 of the Prime Minister of July 3, 2023, amending the regulation on granting the statute to the Office of the Financial Ombudsman